AI workforce for IT firms and MSPs
ZeroTicket AI builds an AI workforce for IT firms: AI helpers that answer common client questions, book service visits and handle paperwork, so your techs spend their time on billable work.
When this happens
Run log
Time saved this run
8min
By hand: about 8 min. Automated: 6 seconds.
Session total 0 min
Example only. Steps and timings are illustrative; yours are designed around your tools.
The busywork tax
Every repeat request is a small tax on your techs’ day. One by one they look harmless. Added up, they are the billable hours lost to password resets, the tickets nobody sorted, and the onboarding forms still waiting for answers.
What the AI helpers do
Each AI helper is built around the tools you already use, like your ticketing system, calendar and email, with a human check wherever you want one.
A client locked out of their account gets help straight away, day or night. The helper checks who is asking, sends the reset link and logs it on the ticket, so no tech is pulled off billable work.
Example timeline
New tickets are read, sorted and tagged the moment they arrive. Routine ones get an answer, and urgent ones go straight to a tech with the details already written up.
Example ticket queue
Clients pick a time that fits your techs’ calendars, then get a confirmation, a prep note and reminders. Fewer no-shows and fewer scheduling calls.
Example week of service visits
Which questions keep coming back, what the helpers solved and what your techs handled, sent every Monday at 8am in plain English.
Example weekly trend
Everyday “how do I…” questions answered from your own notes. Anything urgent goes to a tech, and anything you want checked waits for your OK.
Example morning of questions
New-starter and new-client forms are filled in and checked as soon as they arrive, so account and equipment requests reach your techs complete.
Example checklist
How an engagement works
A $1,000 setup, then $750 a month. One clear plan, a weekly check-in, and no new tool for your techs to learn.
Week 01
We sit with you for an hour, walk through a normal week of tickets, and agree which jobs your AI helpers take first and how much tech time each should save.
Week 02
We connect your ticketing system, calendar, email and forms and build each AI helper, with your approval wherever a message goes to a client.
Week 03
The helpers run next to your techs. You compare results and we tune the wording and timing until it sounds like your firm.
Week 04
Everything goes live. You get a plain-English handbook, a short video for each helper, and monitoring that tells us if anything stops.
Hours-saved calculator
Pick a job or set your own numbers. We use the same sum in the audit, with your real figures.
Illustrative estimate, per month
17.3hours back
Value per month
$780
Value per year
$9,360
Illustrative only. Assumes the whole job is automated and a month of 4.33 weeks. Real savings depend on the job and are agreed with you in the audit.
Find my real numbers in a free auditPackages
The AI Workforce has two parts: a one-off setup, then a flat monthly fee. It all starts with a free 20-minute audit.
Step 1
Free20 minutes
A short call to find the jobs eating your techs’ time.
Step 2 · Setup
The AI Workforce
$1,000setup, one-off
We build and test the helpers next to your techs, then hand them over.
Step 3 · Monthly
$750per month
For firms that want the helpers watched, fixed and tuned.
The time-saved promise. In week one we agree how many hours each AI helper should save. If it falls short, we keep working on it at no extra cost until it delivers.
Questions
Anything else, ask us in the audit. There is no sales pitch, just a look at your week.
No. The helpers work inside the tools you already use. You tell us how each job is done today, in your own words, and you get a plain-English handbook and short videos showing what each helper does.
Usually the ones you already use: email, calendars, ticketing software, website forms, spreadsheets and team chat. If a tool can send an email or has an integration, we can almost always work with it. We confirm this in the audit before you pay anything.
Only if you want it to. Most clients start in approval mode, where drafts wait for a one-tap OK. Once you trust the wording, you can let routine messages go out on their own and keep approval for anything unusual.
Every helper we build reports when it fails, so we usually know before you do. Fixes are part of the $750 monthly fee, with fixes within one business day.
You do. Everything is built inside accounts in your firm’s name, and the handbook explains how it all fits together. If you ever stop working with us, everything keeps running.
We ask for the least access each automation needs, work inside your own accounts, and do not keep copies of client data. We are happy to sign your confidentiality agreement before the audit.
Free automation audit
We walk through your week together and you leave with your three best automations, the hours each should save, and a fixed price. Useful even if you never hire us.
We will get back to you within one business day with three call times to choose from. Until then, the busywork is still yours, but not for long.